Terms & Conditions

Return and Shipping Policy

1. If you are not completely satisfied with your order, we ask you to contact us within 24hrs of delivery. When appropriate, we will arrange a replacement depend on the circumstance. As always, storing birdnest is at your own risk. We always recommend to store in refrigerator which is temperature under 18degree.

2. No refund policy.

3. 100% Money Back Guarantee. We believe in our highest quality products so much that if you are not 100% satisfied with a purchased from our website, you can return the item(s) within 24hrs of the delivery date with an (Inv #) in order to qualify for a refund of purchase price of product(s) returned.

4. AC legacy reserves the right for the final decision.

5. AC legacy reserves the right to alter this policy at any time.

6. The birdnest will be packed and placed in a courier box and plastic protection bag.

7. All shipments are dropped off and need to be unpacked upon receipt. The birdnest should be placed either in the refrigerator.

8. Birdnest packages may be shipped anywhere to the selected area (Excluded East Malaysia). We offer no guarantee on the delivery timeline. Most orders will arrive after payment within 3-4 working days. Shipping day will be Monday to Wed ONLY.

9. Once an order is shipped from our location, as agreed, we cannot be responsible for your order should the shipping company not deliver it as scheduled. Please keep in mind that by the time the package leaves us we have paid our supplier for the product and we will be billed from the shipping company for the full amount of shipping charges. It is the customer’s responsibility to take into account the weather forecasts for their local destination area as well as the delivery path from our KL office to their destination and make their purchases accordingly.

Purchase and Cancellation

1. All orders are automatically cancelled if payment is not received after 24 hours.

2. Ac Legacy reserve the right to refuse/cancel an order without prior notice if the product(s) ordered is no longer available in stock or defected.

3. Customer have the responsibility to check their order status from time to time before the order completed shipped.

4. Items in your shopping cart are not reserved and may be purchased by others.

Terms of use

1. Once product open have to finish in the same day.
2. Always keep in cool dry place.

3. Legacy freshcook birdnest can keep up to 15days without open.

Accepted Payment Method
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